Support Engineer

Sobre a Vaga

We’re looking for a Support Engineer to join our Developer Success team and take ownership of our self-service support channels. This role is best described as a Tier 1 / Tier 1.5 Support Engineer position with strong systems and automation ownership. You will resolve a large percentage of inbound requests directly and partner closely with more specialized engineers when issues require deeper product or infrastructure changes.

Requisitos

✅ Support Engineer

✅ Tier 1 / Tier 1.5 Support

✅ systems ownership

✅ automation

✅ troubleshooting

✅ user support

✅ tooling

✅ self-service support

✅ escalation

✅ Pylon-based support system

✅ routing

✅ notifications

✅ integrations

✅ internal tools

✅ AI-assisted workflows

✅ dashboards

✅ runbooks

✅ documentation

✅ community engagement

✅ communication

✅ empathy

✅ web development

✅ mobile development

✅ prototyping

✅ code review

✅ Expo tooling

Stack (Resumo)

Pylon, AI workflows, Expo tooling

Remuneração

Competitive salary + equity package

Contratação

Não informado

Formato

Remoto

Local de Trabalho

United States (U.S.) mainly, Pacific-time schedule for other countries

Benefícios

✅ Comprehensive healthcare benefits (medical, dental, vision) - U.S. only

✅ 401(k) plan with company matching - U.S. only

✅ Equipment budget: $6,000

✅ Flexible schedule

✅ Unlimited vacation

✅ 12-week fully paid parental leave

✅ Annual budget for courses, books, or training

✅ Opportunities to speak at conferences and industry events

Informações Adicionais

✅ Work mostly during North American hours

✅ Distributed team

✅ Interview process: email application, introduction call, team interviews, offer stage