Remote Customer Success Expert

Sobre a Vaga

Your task as a Customer success expert is to build lasting relationships between Mozio and its customers, ensuring their expectations are met and exceeded. You will be responsible for managing incoming calls, emails, and chat messages from customers, service providers, and partners. Your goal is to maintain excellent service standards, respond efficiently to customer inquiries, and uphold high customer satisfaction.

Requisitos

✅ Excellent communication skills in English

✅ Upper intermediate (B2) level or above

✅ 2 years of experience in customer support

✅ Spanish

✅ French

✅ Italian

✅ German

✅ Chinese

✅ Portuguese

✅ Laptop

✅ ZenDesk

✅ Google Suite

✅ Slack

✅ Smartphone

✅ High-speed wifi connection

✅ Backup computer

✅ Backup internet connection

Contratação

Contratado como freelancer

Formato

Remoto

Benefícios

✅ 4 paid weeks off per year

Informações Adicionais

✅ Full-time, 5 days per week

✅ 8-hour shifts

✅ Flexibilidade de horário

✅ Trabalho pode incluir dias de semana e/ou finais de semana