AI Success Engineer

Sobre a Vaga

OpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery. The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform. This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high impact use cases that showcase the full value of our platform. You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact. This role is based in São Paulo (office 3x a week) and we provide relocation support to new employees.

Requisitos

✅ 8+ anos de experiência

✅ técnico customer facing

✅ technical account management

✅ technical GenAI consulting

✅ deployment roles

✅ solutions architecture

✅ technical delivery leadership

✅ customer architecture

✅ engineering

✅ OpenAI product capabilities

✅ APIs

✅ SDKs

✅ connectors

✅ common integration patterns

✅ model behavior

✅ limitations

✅ technical tradeoffs

✅ embeddings

✅ retrieval augmentation

✅ fine-tuning

✅ custom model usage

✅ authentication

✅ enterprise security

✅ SSO

✅ domain verification

✅ encryption

✅ enterprise compliance frameworks

✅ GDPR

✅ HIPAA

✅ Python

✅ JavaScript

✅ REST APIs

✅ SDKs

✅ automation

✅ CI/CD

✅ containers

✅ cloud platforms

✅ project and program management

Stack (Resumo)

OpenAI API, Python, JavaScript

Remuneração

Não informado

Contratação

Não informado

Formato

Híbrido

Local de Trabalho

São Paulo, Brasil

Benefícios

✅ Relocation support

Informações Adicionais

✅ Atuação 3x por semana no escritório

✅ Trabalho com múltiplos times como Sales, Solutions Architecture, Product e Research

✅ Foco em adoção, ativação e sucesso pós-venda

✅ Suporte para transferência e acomodação